Clock Hour Frequently Asked Questions for Participants

What is a clock hour?
How do clock hours work?
How much do clock hours cost?
I mailed in my registration form and my check was cashed, what happens now?
What if I don’t have a credit card?
When will I receive my transcript?
What happens if my check bounces for my clock hour payment?
Why do you need my teacher certification number, birth date, and former name?
What happens if I change schools or districts?
What if I forget to mail in my registration form?
Why am I receiving an email evaluation from Wufoo?
What if I work for a district that has a contract with the ESD to be the sole provider of clock hours?
Does CSTP affiliate with PDEnroller clock hour registration system?
How long do you keep my paperwork?
Facilitator Frequently Asked Questions

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What is a clock hour?

Clock hours are for teachers in the State of Washington seeking to earn continuing education. A clock hour is one hour that an individual receives instruction. The program must be delivered in a training format and outside of a typical meeting. In-person or online are appropriate forms of delivery.

How do clock hours work?

Teachers can use earned clock hours for salary advancement or to renew their teacher’s certificate. If a teacher is unsure as to how they are used, contact your local ESD Certification Specialist or your school district’s Human Resources Department for information. Teachers are to retain documentation of registration and paid clock hours for seven calendar years after the course per WAC 181-85-205.

How much do clock hours cost?

Our clock hours are on a sliding fee scale. 1-5 hours are $10, 6-10 hours are $15, 11-20 hours are $25, 21-30 hours are $35, 31-40 hours are $45, 41-50 hours are $55 and 51 or more are $60.

I submitted my registration form online and my credit card was charged, what happens now?

You are immediately sent a verification of your purchase and a copy of the clock hour information related to your course. An official transcript of clock hours taken through CSTP, will be emailed to the email address provided on the registration form by the 15th day of the following month. For example, if you submit your paperwork and payment on September 30, you will receive your transcript by October 15. Until the official transcript is received, please hold on to a copy of the clock hour registration form as a receipt and/or proof of attendance.

What if I don’t have a credit card?

If a participant does not have a credit card Clock Hours may be purchased by check. Complete the online form, by-pass the payment option and send an email to clockhours@cstp-wa.org notifying CSTP of your desire to pay by check. Checks are to be mailed to: PO Box 4162, Olympia, WA 98501.

When will I receive my transcript?

After the participant submits their course evaluation, clock hour registration form and payment, an official transcript of clock hours taken through CSTP, will be emailed to the email address provided on the registration form by the 15th day of the following month. For example, if a candidate submits paperwork and payment on September 30, they will receive their transcript by October 15. Teachers are to required to retain documentation of registration and paid clock hours for seven calendar years after the course per WAC 181-85-205.

What happens if I pay by check and it does not clear my bank?

CSTP has an uncleared check fee of $20 plus the original clock hour fee. Your transcript will be held until payment is complete.

Why do you need my teacher certification number, birth date, and former name?

Teacher certification numbers, birthdates, and former names are used to correctly identify your record and give course credit to the appropriate person.

What happens if I change schools or districts?

Each time we enter participant data, we verify the information in the record against what is on the registration form. If something changes, we automatically change it on the record so that we always have the latest information. If a teacher goes several years without taking a course that we provide the clock hours for, consider contacting us with updated information.

What if I forget to complete my clock hour registration form?

We recommend that teachers submit the registration form within 90 days, so that the hours are added to the transcript in a timely manner for salary advancement and certification renewal.  However, CSTP will hold on to clock hour information up to seven years from the event and will process clock hours within the seven years. Please note that if clock hour fees have changed since the time of the event, the current fee schedule applies.

Why am I receiving an email evaluation from Wufoo?

After the training participants receive an email from Wufoo containing an electronic evaluation for the course taken.  We are required to collect evaluations from this training per WAC 181-85-200. You may receive two reminder emails with the request to complete the survey.

What if I work for a district that has a contract with the ESD to be the sole provider of clock hours?

If that is the case, some of the ESDs have a program where you can submit the registration form with a small fee and they will enter the hours earned outside the ESD program on your transcript. Check with your ESD regarding their rules.

Does CSTP affiliate with PDEnroller clock hour registration system?

CSTP does not use PDEnroller however, attendees who are renewing their certificate with OSPI will be able to use the CSTP course code and title provided in CSTP’s transcript to add clock hour information to their record. For salary advancement or updating your record with your district, please talk to your HR or ESD certification specialist on adding clock hour transcripts from clock hour providers outside of PDenroller.

How long do you keep my paperwork?

CSTP is required to keep all clock hour documentation for seven years from the date of the program. Teachers are to retain documentation of registration and paid clock hours for seven calendar years after the course per WAC 181-85-205.

If you have additional questions that were not answered in the frequently asked questions, please contact clockhours@cstp-wa.org.

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